Help

Insurance

Insurance might not be your top priority when taking your new bike out for its first spin, but for complete piece of mind from theft and damages, you can take advantage of Welovecycles & Pedasure's ltailored bike insurance package. As part of our service, any new bike purchased from Welovecycles you are eligible for 30 days’ FREE insurance, meaning that you’ll be protected against theft and accidental damage from the moment you leave the store, giving you plenty of time to check your home and contents insurance to make sure the cover meets your needs. After the 30-day free period ends, you’ll receive correspondence with a with an optional quote to extend your policy to annual cover.

How do i benefit from the 30 day FREE insurance?

Claim your 30 days FREE insurance by following THIS LINK.

What does the 30 day FREE insurance cover?

Accidental damage – To the full retail value of your Bike

Theft – To the full retail value of your Bike

Replacement bike following a claim

Accessories cover (up to £250)

What so special about Welovecycle’s partnership with Pedalsure?

We’ve chosen to partner with Pedalsure to offer an insurance that is right for you. Rated as EXCELLENT on Trustpilot, Pedalsure offer specialist bike insurance and hassle-free claims.

What if I do not wish to extend to an annual policy?

After the 30 days your cover will automatically begin if you do not cancel. You will be given a reminder 3 days before your 30 days is up and your first payment is taken. You will then have an additional 14 days ‘cooling-off period’ if you wish to cancel.

How do i benefit from the 30 days’ free insurance?

If you do not wish to receive 30 days’ free insurance, simply do nothing

What if I don’t want 30 days’ free insurance?

If you do not wish to receive 30 days’ free insurance, simply do nothing

Who is Pedalsure?

Pedalsure is a trading name of Dukes House Insurance Limited, a company registered in the Bailiwick of Guernsey under the Companies (Guernsey) Law 2008 (Company number 66539) and is authorised and regulated by the Guernsey Financial Services Commission. Registration Number 2522730 Cover Section 4 (Cyclist’s Legal Protection) – This cover section is underwritten 100% by AmTrust Europe Limited. Amtrust Europe Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Electric bikes FAQs

How’s the ride?

E-bikes simply amplify your pedalling effort. They pedal like a regular bike, but the wind is always at your back and hills melt away.

Electric bikes are basically just electric-powered motorcycles, right?

No, electric-powered motorcycles use a throttle to engage the power. Trek e-bikes are pedal-assist, so input to the pedals determines the level of assist. Riding an electric bike with pedal-assist is incredibly intuitive, and anyone who can ride a bike will immediately feel comfortable on one.

What’s the best part about an e-bike?

Electric bikes break down barriers to riding. Most importantly, they are incredibly fun. Ride further, see more and explore the possibilities that come with a little extra power.

Where can I ride?

Many trails and bike paths allow e-bikes. Speed e-bike regulations vary by country, state and city. Please check with your local authorities for clarification.

How fast can I go?

Check individual bike specifications and market availability for specific top speeds, but top speeds range from 16 mph/25 kph to 28 mph/45 kph.

What accessories are compatible?

Common accessories like mudguards and racks will fit most of our e-bikes, and many already come equipped with such features!

What’s the advantage of mid-drive motors and batteries?

This configuration keeps weight centred and low for predictable handling and improved ride quality.

Why are there different assist levels?

Riders don’t always need the same amount of assist. Using less assist increases battery life, while the option to use more is always there for acceleration or climbing hills.

What’s a watt hour?

A watt hour is a measurement of battery capacity. Think of it as the ‘size of the fuel tank

What’s the range?

The general range is 20-100 miles/32-160 kilometres depending on power modes, terrain and other riding conditions like load or wind. Bosch has a handy e-bike range calculator that will help you estimate the range for specific riding conditions.

How do you turn the battery on/off?

Most are controlled from the handlebar. Earlier-generation Shimano STEPS systems, such as the one used on Lift+, have a power switch on the side of the battery that serves as the on/off switch for the whole system.

How long does it take to charge?

Approximately 3-5 hours to charge, depending on the state of the battery prior to charge.

How does it charge?

The battery charges like any personal computer or mobile phone. Plug the charger into a wall outlet and connect the charger to the battery. Most Trek e-bikes don’t require you to remove the battery to charge, but it’s always an option. Lights on the side of the battery indicate when it is completely charged.

Is the battery waterproof?

Yes.

Can I lock the battery?

Yes, the battery is locked to the bike and a key must be used to remove it.

What if I lose my battery key?

Battery replacement keys are available through us.

Does pedalling charge the battery?

No, the efficient motors sold by us are not regenerative. Most regenerative motors provide a negligible amount of energy back to the battery, and sacrifice a lot in efficiency.

Yes. The battery management systems stop the motor from drawing power when the battery’s capacity reaches a certain point, but there is still ample power available to operate the lights.

What service is required?

Maintenance is generally the same as with any other bicycle. Lithium ion batteries perform better at room temperatures and battery life depletion may occur if left outside in extreme temperatures, so we recommend storing them indoors.

Where can an e-bike be serviced?

It can be serviced  through us.

Do electric bikes require a licence or registration?

Depending on where you live, e-bikes may require licensing or registration. For guidance, in most of mainland UK, electric pedal-assist bikes are exempt from being treated as a motorbike if they are under 250 W, 25 km/h and as such do not require licensing/registration. For Northern Ireland, this exemption is not yet in place and therefore all e-bikes (including pedal-assist bikes) require licensing, insurance and registration and as such are not currently available to purchase in Northern Ireland. The rules are changing quickly, so it’s best to check with local authorities for clarification before purchasing.

Buying?

How will I know if the bike is going to fit me?

We provide the bike size and links to the manufacturer’s site so you can see full geometry if available, or please come visit us at the store where you can try out the bike for size.

If you have already had a bike fit done we can use those measurements to check if a bike is the right size for you.

If you haven’t had a bike fit done we can use our knowledge and experience to help get you onto the right sized bike.

How do I know the bike I buy will be in good condition?

All of our bikes are checked and serviced by a Cytech accredited mechanic. Frames are carefully inspected and parts that need replacing are replaced before the bike is handed over to you. We have many years’ experience in checking over used bikes so you can feel comfortable in the knowledge that your bike is safe and mechanically sound.

We provide a 3 month warranty as standard, a year warranty for higher priced bikes and pass on manufacturer warranty where possible.

What currencies do you accept?

We only accept £ GBP Sterling. Generally you can pay with your local credit/debit card and your bank will transfer it into GBP.

If you wish to see the price of a bike in your currency then this can be changed at the top of the page.

Do you do test rides?

Yes, get in contact or drop in the shop and we can arrange that for you.

Most of our bikes can be test ridden, we just need some advance warning to make sure that they’re ready for you to ride.

We can provide pedals as well and guide you to a quiet residential road nearby where you can get to know your potential new bike.

What if I have a questions about the bike once I’ve bought it?

If you have any issues or queries after you have purchased your bike then please feel free to contact us or visit the store.

Exchanging or Selling?

We can take your existing bike, frame set or wheel set as a credit for any purchase with us. This means you reduce the cash required to upgrade or change your ride. This is a very popular and cost-effective way of transacting with us. Just let us know the details of the item you would like to exchange or sell and we can either give you a part exchange valuation, which you can use it, as credit against any item we have in stock or give you the best possible price.

Why Part Exchange or Sell with us?

We have worked hard to find a simple and safe solution, which combines a fair price with security, confidentiality and ease-of-use.

• No advertising fees
• No fees for payment processing
• No more waiting around for viewers/buyers who may never turn up
• No worrying about payments clearing
• No buyers with unrealistic expectations
• No bombardment with emails and phone calls
• No need to broadcast your belongings or contact details online
• No strangers visiting your home to inspect or collect

You will deal directly with us here at Welovecycles, you will benefit from our customary levels of service and attention to detail. We handle the whole process – all you need to do is provide the bike! We then ensure we can offer you the best possible price.

Does my bike need to be cleaned and serviced prior to sending?

Cleaning is recommended as it means the estimated price will be more likely to match the final price. If the bike is dirty it will potentially be hiding issues that need to be priced into the quote. We service all the bikes before sale anyway so servicing not essential, although a well looked after and serviced bike is likely to get a better price.

Will you price and accept any bike?

If you are looking to part exchange or sell your bicycle, we will consider any bike, we base all our pricing on the age and spec of a bike and how much you can currently buy it for online.

If you are looking to sell a bike to us outright as a general guide, we’re only likely to price bikes from popular brands.

Does my bike have to be in perfect condition to get a quote?
No as long as you describe every defect, we can still price it assuming the general guide above is adhered to.

All our quotes are subject to an assessment by our mechanics.

How do you price the bikes for sale?

We consider the following factors before making an offer for a bike:

• Price when new
• Age and model year
• Demand & supply of make and model
• Condition of bike
• Estimated mileage

Components with any wear and tear will be factored in to the price. We sweep prices from all online marketplaces, retailers, shops, direct distributors for most up to date pricing. The second-hand value will be directly related to what the bike can be bought for new.

What if I can’t bring the bike into the store?

You can get the bike packed up securely and we will organise a courier to collect. When the bike arrives at Welovecycles we will inspect and either give you a call if any issue with condition or description, or transfer funds as agreed.

Why is the first quoted price only provisional?

We need to check the bike is sound mechanically and that the details provided to us match the bike when we inspect it. Any defects not described will need to be reflected in the final price as will the cost of replacing worn parts. If the bike presented is not as was described for the original quote, it will need to be re-priced accordingly.

How do I get paid when selling to you?

We transfer the money via direct bank transfer or PayPal, when the bike is dropped or collected and has been checked and approved.

International Orders & Returns

You should find all relevant information about International orders & returns in the points below.

Destination Restrictions

Note some international destinations may have restrictions on the size for whole bikes. In this case the rear wheel and rear derailleur will also be removed. We will let you know if this is required as this will need to be re-assembled by someone with basic bike mechanic skills. It is advised to get this done by your local bike shop unless you have done it before

International Orders

If you have ordered from outside of the UK you should have already received tracking information. If you haven’t please contact us

Returns Process

If you don’t like the bike or it doesn’t fit then we’re happy to take it back within 14 days of purchase. We just ask you to cover return shipping and return it as bought. If there’s a mechanical defect that is covered under the terms of the warranty we will replace or refund fully including shipping costs.

If returning a bike please use a secure and reputable courier. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

Once we receive your bike, we will inspect and process it within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know.

If you wish to return a bike please email us at sales@welovecycles.com
For returns please use the following address:

Returns:
Welovecycles
Whitechapel Road,
London
E1 1DN
United Kingdom

Warranty

For help and questions about warranty

Warranty Summary

3 months warranty on all bicycles

Bikes £3995+ one year for the frame

Plus any manufacturers warrantyfbuying

that still exists

Warranty & Guarantee

We provide you with a 3 month guarantee commencing on the date of delivery of your bike (the guarantee period).

This is extended to one year for the frame only:

For bikes where the purchase price is £3995+For framesets where the purchase price is £2000+.
This is in addition to any manufacturer warranty that may still exist on the product. The effective warranty is detailed in the product listing.

We ensure all bikes and parts sold by us are not stolen, are mechanically sound and 100% road worthy. We stand behind every sale with a warranty that means you get full peace of mind with your purchase. Each bike get’s a basic safety check and quality review, and is then serviced and refurbished up to a high standard to ensure that its is in a condition that is ready for sale and your use. This means you are getting bikes that function as good as new but at superbly low prices. If you feel we have fallen short of this promise, please do let us know.

Our guarantee (the guarantee) does not affect your statutory rights. This guarantee is regulated by the sale and supply of goods to consumers regulations 2002. Please see our full terms and conditions here.

During the guarantee period, if you become aware of any material defects relating to the bike please contact us by email at sales@welovecycles.com quoting your order reference number.

The guarantee provides you with peace of mind during the guarantee period that the bike you have purchased from RCE is suitable for its intended use (i.e cycling!). If you find any reason to believe the bike is not in working order please contact us as soon as possible so that our trained mechanics may address your concerns.

If any mechanical parts are faulty by reason of anything other than fair wear and tear resulting from your use of the bike during the guarantee period, we will take steps to repair or replace them at no cost to you.

Please note that this guarantee does not cover general wear and tear on perishable items on the bike such as tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.

Warranty Policy

Welovecycles provides you with a 3 month warranty commencing on the date of delivery of your bike, frame, wheels or parts (the warranty period).

This is extended to one year for the frame only:

For bikes where the purchase price is £3995+

This is in addition to any manufacturer warranty that may still exist on the product. The effective warranty is detailed in the product listing.

We ensure all bikes and parts sold are not stolen, mechanically sound and 100% roadworthy. We stand behind every sale with a warranty that means you get full peace of mind with your purchase. Each bike gets a basic safety check and quality review, and is then serviced and refurbished up to a high standard to ensure that it is in a condition that is ready for sale and use. This means you are getting bikes that function as good as new but at superbly low prices. If you feel we have fallen short of this promise, please do let us know.

Our guarantee (the guarantee) does not affect your statutory rights. This guarantee is regulated by the sale and supply of goods to consumers regulations 2002.

During the guarantee period, if you become aware of any material defects relating to the bike please contact us by email at sales@welovecycles.com quoting your order reference number.

The guarantee provides you with peace of mind during the guarantee period that the bike you have purchased is suitable for its intended use (i.e cycling!). If you find any reason to believe the bike is not in working order please contact us as soon as possible so that our trained mechanics may address your concerns.

If any mechanical parts are faulty by reason of anything other than fair wear and tear resulting from your use of the bike during the guarantee period, we will take steps to repair or replace them at no cost to you.

Please note that this guarantee does not cover general wear and tear on perishable items on the bike such as tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc. Carbon rimmed wheels with a carbon brake surface are liable to disfigure if over heated through excessively heavy braking. Manufacturers generally do not cover rim replacement if this issue occurs and we are also not able to cover this under warranty.

International Customers

UK VAT and Import Duties

For non EU and UK buyers we are able to remove VAT from the price but ONLY on items where VAT was charged to us. If we bought an item second hand from an individual they will not have charged us VAT and therefore we can not remove it. We will remove the VAT charge automatically if it can be when you switch currency/destination on the website.

Import duties may be charged by customs when you receive the goods. The charge is payable by you. Where and how that gets charged varies by country but usually it will be payable to the courier when the goods are dropped to your house or local post office.

Here is a useful link for guidance on Import Duties www.dutycalculator.com

Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union. That is also important to ensure the item is insured whilst in transit to to the correct value.

International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure. To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender. If it’s a warranty return we will refund the cost of returning the goods as well as the goods value itself. You have two weeks from receipt of goods to send back if you don’t want the product. You will need to cover the return postage including insurance if you don’t want it.

International Part Exchange

Most of procedure here is the same worldwide for remote exchanging. If we’ve given you a part exchange quote then we refund you that amount only once we receive your exchange item. Here’s a quick guide:

1. We agree a price for your item against one you want to buy from Welovecycles
2. You purchase the item from Welovecycles at full list price
3. We send the item you have purchased by courier.
4. Once you receive it and are happy with your item you carefully pack your exchange item into the same box using the same wrapping.
5. For UK based customers we will then organise collection, just give us a nod that it’s ready. For International customer you will need to organise delivery to us at Welovecycles Kingston.

6. Once we receive your exchange item we will inspect and refund the exchange value either to your payment card or direct to bank account.

UK Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE! 1. Add your items to your basket Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would. 2. Checkout using Click & Collect Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store. 3. Choose the store of your choice and collect your items Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

How will I know when my order is ready?

For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team. (HYPERLINK HERE TO CONTACT US PAGE)

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy below. You can also return directly to the store.

UK delivery options

UK delivery options

We aim to dispatch every order received by 16.00 from Monday to Friday on the same day. For some orders, we may need to use a specialist courier, for example if the item is heavy. In such cases, the cut-off time for same day dispatch (business days only) is 13.00.

We offer a range of shipping methods to cater for all needs, but you can’t see what you’re looking for, please don’t hesitate to ask and we will try our best to accommodate.

Service Cost Typical Transit Time Tracking
Free Shipping
Available on orders of £30 or more 
FREE 2–3 working days
Royal Mail 48
Available on orders up to £15
£1.00 2–3 working days
Royal Mail 24
Available on orders up to £20
£1.50 1 working day
Royal Mail Tracked 48 £1.95 2 working days
Royal Mail Tracked 24 £2.95 1 working day
Royal Mail Special Delivery Guaranteed by 1pm £7.95 Guaranteed next working day by 1pm
Royal Mail Special Delivery Guaranteed by 9am £19.95 Guaranteed next working day by 9am
FedEx UK £7.95 1 working day
Royal Mail Special Delivery Saturday Guaranteed £9.95 Guaranteed Saturday delivery
FedEx UK — frames FREE 1 working day
FedEx UK — bikes* FREE 1 working day
Same day delivery
Available to addresses within a 5 mile radius of We Love Cycles (E1 1DN)
£10.00 Same day

*Free bike delivery applies to online sale bike orders only. In-store bike purchases are subject to a £35.00 charge.